| Q. |
Do you offer Gift Certificates? |
| A. |
Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website.
|
 |
 |
| Q. |
Will my credit card be charged immediately? |
| A. |
No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.
|
| |
|
| Q. |
What's the status of my order? How do I track my order? |
| A. |
Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
|
| |
|
| Q. |
When will my order be shipped? When will it arrive? |
| A. |
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm EST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
|
| |
|
| Q. |
Is ordering over the internet secure? |
| A. |
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
|
| |
|
| Q. |
Why did you call or e-mail me to verify my order? |
| A. |
For your own security and protection, if in the normal course
of fraud control we find something suspicious regarding your
order, we will call or e-mail you to verify your information.
|
| |
|
| Q. |
What are my payment options? |
| A. |
We accept Visa, Mastercard, American Express, Discover and PayPal.
|
| |
|
| Q. |
Are purchases on this website really tax free? |
| A. |
We currently only collect sales tax in Florida.
|
| |
|
| Q. |
How do I change or cancel an order? |
| A. |
To cancel an order you recently completed, simply go to this page as soon as possible, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.
|
| |
|
| Q. |
What is your privacy policy? |
| A. |
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.
|
| |
|
| Q. |
Why should I become a registered user? |
| A. |
Being a registered user offers you faster checkout since you won't have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically.
|
| |
|
| Q. |
I bought your product on eBay, is it authentic? |
| A. |
We have been getting lots of complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.
|
| |
|
| Q. |
Is my personal and credit card information safe on your website? |
| A. |
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
|
| |
|
| Q. |
Can you tell me when new products or specials are available? |
| A. |
Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.
|
| |
|
| Q. |
Do you offer Gift Certificates? |
| A. |
Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website.
|
| |
|
| Q. |
Why can't I select the color/size combination I want? |
| A. |
It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. Check back in a few days, our inventory is constantly being updated.
|
| |
|
(0 items) : $ 0.00
